Shipping policy

Cart & Order Totals for Free Shipping Over $99+
To qualify for the free shipping option during checkout, your order total must exceed $99.00 USD including any offers or discounts that were applied. Order total does not include the cost of shipping and/or taxes being calculated on the order.

Shipping Address
The Shipping Address or Ship to Address must be located within the territorial United States (includes U.S. territories).

Handling & Processing
Your order will be processed at the priority associated with the paid equivalent for that carrier and service option. We reserve the option to select a different carrier and service option, however, we generally process free shipping orders using FedEx Ground or an equivalent service. Your parcel should arrive within 2-6 business days from the date the order was placed.

Automated Discount
Because this offer is baked into your buying experience with us, you will not need a discount code to apply free shipping. In fact, we applied this discount automatically so that members of the customer loyalty program could apply additional discounts.

Outside the Continental U.S.
For orders shipping to Hawaii, Puerto Rico and Alaska, these orders will ship within 48 hours via FedEx or USPS and should arrive within 1-2 weeks.

For orders shipping to Guam and the U.S. Virgin Islands, these orders will ship within 48 hours via FedEx SmartPost and should arrive within 3-5 weeks.

Shipping Services
We have two popular shipping services on tap with FedEx and USPS. We default to FedEx Ground and normal priority. If your order needed a custom solution or was especially large, we can route your order via freight forwarder.

Shipping Calculator
After you start the checkout process, you will enter a shipping address. Please review your form entries especially if you’re using some form of autofill. The cart provider, Shopify, will immediately attempt to validate your shipping address so it can accurately calculate a shipping cost(s) for each of the carrier and service options available to you.

We do not inflate or up charge quoted shipping rates. Occasionally, we will adjust shipping rates in order to reduce some of the burden shipping companies are passing through to us. We’re not in the shipping business and want only to encourage your continued patronage with Five Percent Nutrition, LLC.

if you feel the shipping calculator is incorrectly quoting your shipping total or the cost seems too high, please contact customer service. There could be a system error coming from Shopify or an issue with the detection of your address in the validation processor.

Process & Handling
We do our best to ship all orders the same day they are ordered. Most orders are shipped by noon the next day. Some items may take up to 48 hours to ship. Shipping time in transit is measured from the day after the package is picked up by the shipping carrier, to the time it arrives at its final destination. Please allow up to 48 hours for orders to be processed and shipped.

Tracking
If you do not receive an order confirmation email or updated tracking information within 48 hours, please contact Customer Service. Once your package is picked up by FedEx or USPS, we have very minimal control over what happens next. We do not guarantee that FedEx will deliver 2nd Day Air within 2 days or 3 Day Select within 3 Days.

We also do not offer refunds for packages that take longer than advertised by FedEx or USPS. Once an order has been processed and shipped by our warehouse, a FedEx Tracking Number or USPS Tracking Number will be emailed to the address on file with that customer or individual order.

Backordered Products
Our inventory is kept synchronized with our warehouses in almost real-time. If a product has been out of stock for more than a few days, you can request a notification be emailed to you when it's replenished. Orders placed on products listed as in-stock typically ship in less than 24 hours. However, please allow up to 2 business days to receive your tracking information.

INTERNATIONAL SHIPPING

We strictly adhere to national and international regulations regarding the sale, purchase and shipment of products, or product ingredient(s), that are restricted or prohibited under United States law. While laws and regulations vary considerably between countries, provinces and shipping zones, we make a good faith effort to remain current with such stipulations in an effort to best serve our customers.

Before placing an order with Five Percent Nutrition, LLC, international customers should ensure that any products you may wish to purchase can be legally imported into your country. When ordering, you are the recipient and importer and as such, must comply with all laws and regulations of your country. Orders shipped to countries outside of the United States could be subject to import taxes and customs duties charged by the destination country. In our experience, most foreign customers are not charged when they receive the shipment; however, if there are additional charges for customs clearance, they must be paid by the recipient.

Customs policies are different from country to country and as such, we advise contacting your local customs office for further information. If you are charged any additional fees, payment will be expected in full at the time of delivery. If you decide to refuse the shipment because of these extra charges, or if an order is rejected by customs because of item restrictions, or if the order is returned because the local postal service cannot locate your address, once the package is returned to us and received by our warehouse, we will refund you for the cost of the products (this does not include any shipping or return shipping fees). Please note that any packages returned by customs often take quite a while to reach our warehouse; in fact in a few extreme cases have taken up to one year.

We have a strict 'FOB Shipping Point' policy.

Customers will be responsible for paying taxes and duties on any packages. For all International orders please allow 4 to 6 weeks for delivery.